If a Customer is not satisfied with the service that NRTC Communications has provided, the Customer may escalate through the steps listed below in an attempt to achieve a satisfactory resolution.
Step | Role | Description | How to Contact |
1 | Customer Service Agent | Primary point of contact for Technical Support, Residential Sales and Service and Business Sales and Service. | 1-613-638-7873 or email the appropriate department: Contact Us. |
2 | Customer Service Manager | Manager for the Customer Service Supervisors and Customer Service Agents. | Request contact information from the Customer Service Agent. |
3 | General Manager | Each Customer Service Manager reports directly to the General Manager. | Request contact information from Customer Service Manager. |
If the Customer is still not satisfied the matter may, depending on the nature of the dispute, be referred to either the Canadian Radio-television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-Television Services (CCTS).
The CRTC can be contacted using one of the following methods:
The CCTS can be contacted using one of the following methods:
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.